Senior Enterprise Account Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

 

The Difference You Will Make:

 

As a Senior Enterprise Account Manager, your primary focus will be to drive new Enterprise acquisition and successfully onboard and optimize partnerships with regional or global hotel groups. Your focus will be to enhance Airbnb's market presence through collaboration with other teams, leveraging your expertise in your regional market and enterprise account  partnerships. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and partner success. This includes developing acquisition strategies, generating and converting Hotel Group leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, regionalized or global supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

 

A Typical Day:

 

• Own the end-to-end lifecycle of newly acquired Enterprise partnerships, from lead to successful optimization. 
• Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb and HotelTonight as a top strategic partner across all distribution channels.
• Through the creation of mutual account plans with your partners you will deliver Objectives and KPIs that support the goals of Airbnb and our Enterprise Partners
• Negotiate agreements with Enterprise partners to unlock new opportunities for both parties & promote long term mutual success
• Leverage data to make decisions and design projects to best expand and enhance availability and revenue through existing partnerships.
• Monitor & analyze over/underperformance, market trends, growth opportunities or anomalies and regularly communicate performance to Executives leveraging available production data and global market insight.
• Work with partners to ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met.
• Develop close working relationships with key internal teams and individuals to ensure that they  provide appropriate levels of support to these key partnerships and key enhancements are made to unlock revenue for the business.
• Conduct regular business reviews, formal presentations for internal and external purposes.
• Work cross-functionally to execute changes at scale while collaborating with Market Management as a subject matter expert in Enterprise accounts to drive local property performance. 
• Proactively contribute to the development and standardization of Enterprise team processes, playbooks, and best practices across the global function

 

Your Expertise:

 

• 8+ years of Enterprise/Strategic Partnerships Account Management experience
• Deep understanding of the travel industry and an extensive network within the Hospitality ecosystem in APAC 
• Proven track record of executing on strategic priorities
• Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs
• Exceptional negotiation skills with a proven ability to structure and close high-value, complex deals that establish long-term, strategic partnerships. Comfortable performing data analysis and making decisions based on the results.
• Ability to balance time spent between strategic initiatives and operations while diving into the details when necessary.
• Experience developing and selling complex business solutions at the C-Suite level
• Strong executive presence and the ability to effectively influence top leaders internally and within the industry
• Proactive self-starter able to prioritize and manage work autonomously
• Excellent verbal/written communication and presentation skills
• Business level fluency in English is required. 
• Ability to travel at least 40% of the time.
• Have a passion for redefining travel, Airbnb, and being the best!

 

Our Commitment To Inclusion & Belonging:

 

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

 

 

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.