Engineering Manager, Guest & Host (Host Listings & Quality)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join 

As the Engineering Manager for the Insights Platform on Airbnb's Guest & Host team, you'll lead the system that decides what every host is told about improving their earnings, quality and listings. It delivers that guidance across email, push notifications, in-product experiences, dashboards and conversational agents. You'll lead a team of senior and staff engineers across data engineering, machine learning and backend through the platform's next evolution: from batch to real-time and from rules-based to model-driven, with AI-assisted insight creation and personalization at its core. The team partners closely with product, design and data science, and with teams across Airbnb that rely on the platform to reach hosts.  

A Typical Day:

• Work closely with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision
• Partner with senior Product, Design and Data Science leaders to set platform strategy, including how insights are ranked, personalized and measured.
• Lead the team to build reliable, performant and scalable systems for insight creation, personalization, cross-channel delivery and measurement.
• Provide critical input in team roadmap and technical direction.
• Influence and collaborate with stakeholders to adopt team goals and roadmaps.
• Identify areas of improvement and drive best practices
• Hands-on development, including design and code reviews
• Mentor, guide, and support the career growth of individual contributors

Your Expertise:

• 10+ years of relevant experience in the tech industry; 5+ years of experience in an Engineering Manager role, with ownership responsibility over large-scale software systems.
• Strong product judgment, exercised through data. You understand the data behind user behavior and outcomes, spot patterns, and turn them into product and platform decisions.
• Track record of setting and holding a multi-year technical direction on a live, business-critical platform. This includes leading a major re-architecture or transition, such as batch to real-time or rules-based to model-driven, while continuing to deliver.
• Depth in backend, data or ML platforms, with the ability to understand and represent data engineering, machine learning and backend engineering. Experience with distributed systems, data pipelines, and real-time or streaming architectures.   
• Experience applying ML and LLMs in production to personalize or rank what users see, and using experimentation and measurement to prove impact.
• Experience managing and growing senior and staff engineers, and creating an environment where they own initiatives end to end.
• Strong communication and influence with technical and non-technical partners. Demonstrated ability to set shared standards and align multiple teams and organizations on a common platform approach.
• A proven track record of fostering a culture of Diversity and Belonging, within the organization and across the tech community 

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range$212,000—$265,000 USD

 

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.