Sr Operations Specialist, Labs

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

About the Role

This role is the day-to-day backbone of the region's workforce. You'll support your manager on coverage across every site — flagging gaps early and stepping in to close them. Training and compliance, though, are yours to own: you run it, keep it current, and make sure every worker's records stay accurate and audit-ready at all times.

You’re excited about this opportunity because you will…

Create an Impact:

• Own day-to-day scheduling across every site in the region
• Monitor and manage our flexible staffing platforms — filling coverage gaps and keeping the workforce pool running smoothly
• Onboard and train new workers joining the temporary staffing network
• Keep training and onboarding records accurate and up to date, and run regular check-ins so the team is always ready
• Help make sure every site stays staffed, every shift — stepping in personally, including as a runner between sites and merchant locations
• Contribute feedback and ideas that strengthen processes, product experiences, and regional reliability.
• Identify where training is missing and create new content to close the gap

Team Collaboration:

• Be the first call for your manager — flagging coverage or compliance issues before they turn into bigger problems
• Mentor and provide day-to-day guidance to your teammates and the temporary and contract workforce
• Build positive, trusted relationships with merchants and local partners

Communication:

• Represent the program with professionalism in every interaction
• Keep your manager in the loop on coverage and training status, clearly and proactively
• Share on-the-ground observations that help improve the service and strengthen community adoption

We’re excited about you because…

• You've done this kind of work before — operations, logistics, scheduling, or leading a team (bonus points for last-mile delivery experience)
• Comfortable managing a flexible workforce through a staffing platform tool
• Strong organizational habits — this role owns compliance and training records
• Must have access to a reliable personal vehicle and a valid driver's license, as the role requires regional travel between sites and runner coverage to merchant locations
• A positive, can-do attitude and comfort operating with more autonomy and a broader scope of ownership

What You’ll Learn:

• How workforce and scheduling operations power an emerging drone delivery service
• How to manage a flexible workforce through a staffing platform as the program grows
• Cross-functional collaboration with regional leadership

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
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